Comments on: customer service is dead http://coziahr.com/2008/02/customer-service-is-dead/ Tobin Coziahr's blog Mon, 02 Jan 2012 14:42:39 +0000 hourly 1 http://wordpress.org/?v=3.3 By: Dan http://coziahr.com/2008/02/customer-service-is-dead/comment-page-1/#comment-228 Dan Sun, 03 Feb 2008 02:30:00 +0000 http://coziahr.com/blog/?p=768#comment-228 i went through the same thing. i had some problems with google and waded my way through their "help" system and wound up at their forums.<br/><br/>for when you need to talk to someone on the phone, i've found this site pretty useful.<br/><br/>http://www.gethuman.com i went through the same thing. i had some problems with google and waded my way through their “help” system and wound up at their forums.

for when you need to talk to someone on the phone, i’ve found this site pretty useful.

http://www.gethuman.com

]]> By: Rich http://coziahr.com/2008/02/customer-service-is-dead/comment-page-1/#comment-227 Rich Sat, 02 Feb 2008 20:24:00 +0000 http://coziahr.com/blog/?p=768#comment-227 A perfect demonstration of the truth:<br/><br/>If you are a little guy, you are not Google's customer. If you are just a "user", you are definitely not their customer.<br/><br/>Google is an advertising company, and they prefer bigger clients.<br/><br/>If you are a big AdWords or AdSense client, you get support from Google. (If you're really big, they'll talk to you on the phone.)<br/><br/>To me, that attitude is short-sighted. A perfect demonstration of the truth:

If you are a little guy, you are not Google’s customer. If you are just a “user”, you are definitely not their customer.

Google is an advertising company, and they prefer bigger clients.

If you are a big AdWords or AdSense client, you get support from Google. (If you’re really big, they’ll talk to you on the phone.)

To me, that attitude is short-sighted.

]]> By: Anonymous http://coziahr.com/2008/02/customer-service-is-dead/comment-page-1/#comment-226 Anonymous Sat, 02 Feb 2008 13:49:00 +0000 http://coziahr.com/blog/?p=768#comment-226 Clearly the solution is to read this rant in an entertaining way, perhaps dressed up in a chicken suit, upload it to YouTube, then submit it to Digg etc. and hope it enters the gestalt.<br/><br/>-Andrew Clearly the solution is to read this rant in an entertaining way, perhaps dressed up in a chicken suit, upload it to YouTube, then submit it to Digg etc. and hope it enters the gestalt.

-Andrew

]]> By: sam http://coziahr.com/2008/02/customer-service-is-dead/comment-page-1/#comment-225 sam Sat, 02 Feb 2008 08:30:00 +0000 http://coziahr.com/blog/?p=768#comment-225 "Sorry we're all busy making Web 3.0, but if you just wait a bit that'll fix all your problems! Thanks, the Google family ^_^"<br/><br/>I remember back when there were a few people who actually responded to feedback sent to the Tellme public feedback alias. Every once in a while a question or complaint would get forwarded to me if it was phone related. Kinda cool I thought. That stopped and one day I was curious and checked who was subscribed to the feedback mailing list. Not a single person. Empty. Guess it wasn't important. “Sorry we’re all busy making Web 3.0, but if you just wait a bit that’ll fix all your problems! Thanks, the Google family ^_^”

I remember back when there were a few people who actually responded to feedback sent to the Tellme public feedback alias. Every once in a while a question or complaint would get forwarded to me if it was phone related. Kinda cool I thought. That stopped and one day I was curious and checked who was subscribed to the feedback mailing list. Not a single person. Empty. Guess it wasn’t important.

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